FAQs

 To place an order, you can simply WhatsApp to 9790 7908/ 9828 0268 with the following information & we will get back to you with a confirmation reply for your order & the delivery date & time.

Kindly copy & paste the following information & send back to order:

Name:

Hp:

Address:

Model of padlock (choose one): 

• 118BKR (25mm retain key at Unlock Position) 
• 118BKP (25mm Removable Key at Unlock Position) 
• 108BKR (30mm retain key at Unlock position)
• 128BKP (32mm Removable key at unlock position)
• 128BKR (32mm retain key at Unlock position)

Preferred date/time of installation:

Daily delivery time belt:

• Time belt 12-2pm
• Time belt 2-4pm
• Time belt 4-6pm
• Time belt 7-9pm

**Cash/Paynow payment options available

We accept PayNow or cash upon delivery and installation. We offer a complimentary delivery and installation service if an order is placed directly with us via WhatsApp. 

LoonLock padlocks will fit most BTO/HDB metal gates with 2 eye bracket so long as the eye bracket is within 25mm for Art. 118 model or within 32mm for Art. 128 Loon Lock Model

The eye bracket is the area where the holes of the metal gate meet, in which the shackle of the padlock to go through. Most BTO and HDB flats have a metal gate with 2 eye brackets with a gap less than 32mm. 

To measure the eye bracket accurately, you will need to use either a ruler or a measuring tape. 

Close the gate. Place the rule/measuring tape directly on the eye bracket, at eye level. Measure the distance from one end to the other (between point A and point B). The usual distance of the gap for HDB gates are either within 25mm or 32mm.

It will generally fit all HDB gate eye bracket as long as the measurement is less than 32mm.  If you would like to confirm that your eye bracket will fit our padlock, kindly send us a WhatsApp with the eye bracket measurement. Simply, place a ruler over your gate eye bracket, take a photo & send a WhatsApp message to 9790 7908/ 9828 0268 to enquire & confirm before placing an order online.  We will advise you accordingly.  

We may need to enlarge the eye bracket hole to 15mm minimally to ensure the padlock can be mounted on the eye bracket.  

Our Loon Lock padlock is made of brass and it comes with 6 keys and 1 spanner.  

No, we currently produce only 100% solid brass on the body of Loon Lock padlock as brass is an exceptionally durable material that is weatherproof and will not rust. Brass is the most solid material, and it can withstand the humid weather condition in Singapore. Together with an Alloy Steel Case Harden Shackle, LoonLock is made to provide you the highest level of security and key control. 

Yes, all our LoonLock padlock comes with 5 years local warranty.  Register online at www.loonlock.com/register-warranty

No, you do not have to replace the whole padlock if you have previously purchased the Art. 118 Model/Art. 128BC which comes with replaceable key cylinder feature. 

WhatsApp us at 9790 7908 / 9828 0268 to place an order for replaceable key cylinder - each comes with 6 keys. Our professional installer will assist you to install for FREE! 

Whatsapp us today or order online. 

In most cases, a smart lock usually makes use of a traditional lock mechanism by engaging it either electronically or remotely. A regular traditional padlock like look lock is NOT SUSCEPTIBLE TO CYBER ATTACK as it does not allow users to engage it electronically or remotely.  The traditional lock offers you a peace of mind as you hold a unique key made specially for that specific padlock you purchase. 

Yes, you can, click below to view the video below on how to install. 

Installation video for Loon Lock Art. 118 

Installation video for Loon Lock Art. 128.

Today we offer FREE installation & Delivery now! Simply, whatsapp us to arrange installation! 

Read our reviews on why people choose Loon Lock.